💸 Refund & Returns Policy – Printorium
Last Updated: July 4, 2025
At Printorium, your satisfaction is our priority. If you’re not fully happy with your purchase, we’re here to help. Please review our Refund and Returns Policy to understand your rights and our processes.
🔁 Returns
We accept returns under the following conditions:
The return request is made within 7 days of receiving your order.
The product is unused, in its original packaging, and in resellable condition.
Proof of purchase (e.g., order confirmation, receipt) is provided.
To initiate a return, please contact us at:
📧 support@printorium.com
Our support team will guide you through the return process and provide the appropriate return address.
Note: Return shipping costs are the responsibility of the customer unless the item is defective or an incorrect product was sent.
❌ Non-Returnable Items
We cannot accept returns for:
Opened or used ink cartridges and toners
Customized or special-order items
Items marked as Final Sale
🔄 Exchanges
If you received a defective or damaged product, or the wrong item, please contact us within 7 days of delivery.
We’ll arrange for a replacement or exchange, depending on stock availability.
Please include:
Your order number
A description of the issue
Clear photos of the product and packaging
💳 Refunds
Once your return is received and inspected, we will notify you via email.
If approved, a refund will be issued to your original payment method within 5–10 business days, depending on your bank or card issuer.
Shipping fees (if any) are non-refundable unless the return is due to our error.
🛍️ Late or Missing Refunds?
If you haven’t received a refund yet:
Double-check your bank account.
Contact your credit card company — it may take some time before the refund is officially posted.
Still no update? Email us at support@printorium.com for assistance.
📦 Return Shipping Address
Our team will provide the return shipping address upon request. Please do not send products back to the warehouse address listed on your package without prior approval.
📌 Important Notes
Items returned without prior communication may not be accepted.
Please ensure your return is properly packaged to avoid damage during transit.
Questions?
If you have any questions or concerns regarding our Refund & Returns Policy, contact us anytime at: